To make banking online with Bridgewater@Home even easier, we have prepared answers to some frequently asked questions.
Have a question we don't address here? Please use our information request form, or give us a call at 1-800-356-8622.
General Questions
Registration Questions
Bill Payment Questions
General Questions
What should I do if I forget my Bridgewater@Home Personal Identification Number (PIN)?
We will have to reset your Bridgewater@Home PIN. You can request a new PIN by calling toll free 1-800-356-8622 or by visiting one of our branches.
Are my Bridgewater@Home transactions secure?
Yes. Bridgewater@Home uses 128-bit SSL encryption to ensure that all transactions are secure.
Which accounts can I access with Bridgewater@Home?
You can view any Bridgewater Savings checking, savings, loan or mortgage account on which you are the primary account holder.
Through Bridgewater@Home you can make transfers to, or from, your Bridgewater Savings checking, statement savings or statement money market accounts. You can also transfer payments from these accounts to your Bridgewater Savings loan or mortgage accounts.
If you have a Bridgewater Savings CD, IRA account or any passbook account, you can view the account, but cannot make transfers from the account.
Registration Questions
How do I register for Bridgewater@Home?
If you have a Bridgewater Savings statement account, you can apply online! It's easy.
Upon receipt of your application a temporary password will be e-mailed to you. If you don't have an e-mail account we will call with your password. The first time you login to Bridgewater@Home you will be asked to choose a new password.
Bill Payment Questions
How do I sign up for Bill Payment?
If you have a Bridgewater Savings statement account, you can apply online! It's easy.
How much does Bill Payment cost?
Bill Payment through Bridgewater@Home is FREE!
How long should I allow for a bill to be paid through Bill Payment?
Please allow 3-5 business days for payment.
Whom can I pay?
You can use Bridgewater@Home with Bill Payment to pay virtually anyone!
Is there anyone I can't pay?
Some types of payees cannot be added due to business rules. These include federal, state, city, and local tax payments, foreign payees (outside of the continental United States), government agencies or court-directed payments.
What if I pay a bill online and the company says it never received the payment?
We will be able to track a payment made through Bridgewater@Home. When you pay a bill, Bridgewater@Home will give you a confirmation number to use for tracking purposes.
What is my proof of payment for any Bill Payments?
Your payments will appear on your Bridgewater@Home Online Statement, and your normal monthly account statement. This will be your final proof of payment.
What if my payee has multiple addresses?
Look for the “Billing Address” that appears on your bill. This address may be listed on the return receipt section of the bill, or on the self-addressed envelope that may be included with your bill.
When does the money come out of my account?
When paying bills with Bridgewater@Home, the funds will be withdrawn from your account 1-2 business days after the check is sent out.
Where to find help?
For help logging into your account, or while using Bridgewater@Home, you can use the “Help” button on each screen. For more information, or questions about Bridgewater@Home, please call 1-800-356-8622 to speak with a Customer Service Representative.
Contact Bridgewater Savings
For more information about Bridgewater Savings or any of our products and services, please use our information request form, give us a call at 1-800-356-8622 or stop by any of our branch locations.